Better feedback forms

World Class Health and Safety

At the end of a training session or when doing a workplace survey it is good practice to sometimes hand out a feedback form to elicit ideas for improvement. Very often only about a third of these come back but a few measures can be taken to improve this:

  • Tell the recipients that you value their feedback then they won’t think you are handing these out just because you have to.
  • Make it easy to fill out, see the comments in my dyslexia friendly post
  • Have a mix of tick boxes (agree, strongly agree etc) and text boxes so that you capture inputs from varied groups. Some like to tick boxes and others like to write words.
  • And, here’s my favourite because it is so simple. Print the form on 120 gsm paper not the standard 80 gsm paper you’ll normally find in the printer. The reason is that the added paper thickness makes the paper…

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About Roger Nield MBE

Safety Director for the SMPL Organisation and supporting our Vulnerable Veterans Programme.
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