A week ago I was heading home from a whistle-stop visit to Brussels to take part in a conference about social media and crisis communication. It was a world away from the streets of Manchester. The discussion was about citizen journalists, eye-witness reporting in a digital age, empowering the public and guidance on social media use.
This was definitely a packed conference trying to develop guidance for emergency responders but more importantly for the public who were going to be the first on the scene. It made me wonder whether the role of the first people on the scene, those members of the public who see things happen, had now transformed crisis
communication? Does the fact that people will be filming or capturing events as they unfold put them in control of the response to a crisis or emergency?
I don’t have a definitive answer but can only draw upon…
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