Author Archives: icpoultney

Why Sometimes You Can Be Your Own Inspiration (Or – The Day I Felt Included In A Project I Had Never Seen Before)

Sometimes people really amaze me with their ideas on how to make changes to things which seem like a “niche” activity that I usually have zero interest in so that someone like me can actually feel they are allowed to … Continue reading

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Why Reading People Is A Very Useful Skill (Or – The Day I Actually Spoke To A Dr Who Could Break Bad News Properly And Sympathetically)

There are so many people in Customer/Public facing roles who really need training on how to communicate with Earthlings (aka Humans). I am not just talking about greeting people with a smile and a friendly word – I am talking … Continue reading

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The Value Of Connections (Or – How To Look On The Bright Side When Things Are Not Going So Well)

I hope you will excuse this departure from my usual attempts to stick to the “Business” aspect of this blog and make it a lot more personal than my usual posts. This blog post has been bubbling away in the … Continue reading

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When Customers And Awards Panels Collide (Or – Don’t Go Chasing Waterfalls At The Expense Of Your Everyday Customers)

This blog post was inspired by a few friends of mine who have all been nominated for (and – in some cases – won) various Awards during the course of their working life. Here is a question for you – … Continue reading

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When Language Splits (Or – Why The Easy Option Is Not Always The Simplest)

You could quite easily say that yesterday was spent communicating with people in at least four different languages. The more honest description is I actually communicated with people in two languages and attempted to read things in two different versions … Continue reading

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Why Emotions Can Be Useful In Helping People (Or – How Certain Songs Can Teach Us Something When Performed Differently)

I have been watching clips of “The Voice Of Holland – Seniors” on YouTube and it inspired this blog post. Mostly because of a couple of singers who somehow managed to (in one case) improve on the original version of … Continue reading

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We All Have Reasons For The Choices We Make (Or – Why Respect And Not Covert Condemnation Is Key)

Yesterday I finally decided that I would never visit the Highcross Shopping Centre in Leicester on my own again. I have finally accepted that it wasn’t designed for people like me to visit (and the alterations they are making to … Continue reading

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Clarity Can Save Both Energy And Confusion (Or – Make Sure Your Signs Are Easy For Everyone To Understand)

I remember being told two ways of getting to a friend’s house on foot quite a few years ago. One way involved approximately 5 changes of direction and the other just resulted in your friendly blogger getting totally confused because … Continue reading

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Why It Can Take Bravery To Employ Someone Like Me (Or – Why I Could Be The Best Investment You Might Miss Out On)

Three things happened this week which have all combined to inspire this blog post. (Don’t worry Roger – you are not getting rid of me yet.) All three things got me thinking about how people like me can end up … Continue reading

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A Little Information Can Save A Wasted Journey (Or – The Day I Learned That Two Parts Of The Same Organisation Can Work To Totally Different Schedules)

You could say that – once programmed with days for recurring activities – I am guaranteed to turn up where I am supposed to at the correct time (or – if I haven’t been given a specific time – on … Continue reading

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